Pivot Point Consulting and Legacy Health Enter Into Epic Help Desk Support Agreement

Multi-year managed services commitment enabled Legacy Health to effectively support all Epic EHR end users

NASHVILLETenn. , March 16, 2022 /PRNewswire/ — Healthcare IT Advisory Leader Pivot Advicea Vaco company, was selected by legacy healtha locally owned, not-for-profit healthcare system based in Portland, Oregon to provide helpdesk support for all Epic EHR end users across the enterprise.

This commitment will enable Legacy Health to maintain quality Epic end-user support through a cost-effective support model, freeing team members to focus on more complex projects and strategic initiatives.

Legacy Health operates six hospitals, children’s and behavioral hospitals, and nearly 100 clinics and outpatient facilities across the country Portland, Oregonand Southwest Washington Region. The highly rated healthcare system will leverage Pivot Point’s flexible managed services solution to provide a team of experienced Epic support analysts to mentor its Epic end-users on a first-time basis, providing end-users with troubleshooting, navigation and training support within the Epic offer platform.

“Legacy Health selected Pivot Point Consulting for Epic’s helpdesk support because they provide high-quality, results-driven managed services,” he said Cyndi Jerde, MSN, RN, Legacy Health IT Training and Support Services Manager. “We already use Pivot Point for MyChart portal support and after-hours IT helpdesk support, and this new addition to our relationship will now allow our clinical end-users to receive the high-quality EHR support we provide from Pivot Point expect .”

“In 2022, Pivot Point Consulting was not only ranked #2 Best in KLAS: Overall IT Services Firm by KLAS (after being 2020 #1 Best in KLAS Overall IT Services Firm), but also #2 in Partial IT Outsourcing. We are proud to partner with Legacy Health on their EHR support,” said Andy Palmer, Vice President Managed with Pivot Point Consulting. “Providers like Legacy Health deserve a dedicated partner to ensure their end users are fully supported. This model will help reduce the need for downstream resources by attempting to resolve issues at the first point of contact. Along with hard cost savings, we help vendors capitalize on new opportunities that come their way while taking responsibility for managing much of day-to-day but critical support needs.”

About Legacy Health
Legacy Health is a not-for-profit, locally owned healthcare system driven by our mission to improve the health of those around us. We offer a unique blend of healthcare services around the world Portland/vancouver Metropolitan area and Mid-Willamette Valley – from wellness and emergency care to specialty children’s services and advanced medical centers – to serve patients of all ages, when and where they need us. With a healthier community in mind, our partnerships address important issues like housing and mental health. Legacy strives to help everyone live healthier, better lives with a vision to be essential to the health of the region.

Legacy Health is comprised of nearly 3,000 physicians and providers and 14,000 employees statewide Oregon. The hospitals of the system are: Legacy Emanuel Medical Center, Randall Children’s Hospital at Legacy Emanuel, Legacy Good Samaritan Medical Center, Legacy Meridian Park Medical Centerlegacy Silverton Medical Centerand Legacy Mount Hood Medical Center in Oregon; and Legacy Salmon Creek Medical Center in Washington. In the spring of 2017, Legacy partnered with three other healthcare systems to open the Unity Center for Behavioral Health.

About Pivot Point Consulting
In 2022, Pivot Point Consulting was not only ranked #2 Best in KLAS: Overall IT Services Firm by KLAS (after being #1 Best in KLAS Overall IT Services Firm in 2020), but also ranked #2 in Partial IT Outsourcing and No 2 for IT consulting services overall.

Pivot Point Consulting enables healthcare organizations to get the most value from their technology and healthcare organizations through EHR, ERP, strategy, virtual care, data and analytics, cybersecurity, service desk, application support, and revenue cycle management services draw resources. Our experts deliver consulting, managed services and talent solutions for provider, payer, life science and technology companies.

For more information visit us at pivotpointconsulting.com.

Media contact:
Kim Wartamendola communication, [email protected]

SOURCE Pivot Advice

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